If your order is damaged, defective, incorrect, or incomplete upon delivery, please contact our customer service within 7 days of receiving the product.
Valid reasons for return include:
- Damaged or defective product (broken, cracked, faulty).
- Missing items from your order.
- Incorrect product, size, color, or expired item.
- Product does not match the description or images.
Return & Refund Conditions:
- Items must be unused, unwashed, and in their original condition with all tags, manuals, warranty cards, free gifts, invoice, and accessories.
- Products must be returned in their original manufacturer packaging. Do not apply tape or stickers directly on the box.
- Include your order number and return tracking number to avoid delays.
Refund Process:
- Refunds will be processed via bank transfer, bKash, or store voucher after the returned item is received and quality-checked.
- Refund amount covers the product price and shipping fee.
- Refund timelines may vary depending on payment method and location.
For more details, please contact our customer support.